Frequently Asked Questions
Everything you need to know about your next timeless timepiece.
Are all watches at Chrono Hub authentic?
Yes, we guarantee 100% authenticity for every timepiece in our collection. Each watch undergoes a rigorous inspection by our certified horologists and comes with original packaging and documentation.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. For international orders, please allow 7-14 business days. All shipments are fully insured and require a signature upon delivery.
What is your return policy?
We offer a 30-day return policy for all unworn watches in their original condition with all security tags intact. Please contact our support team to initiate a return and receive a prepaid shipping label.
Do the watches come with a warranty?
All new watches include the full manufacturer's warranty. For pre-owned pieces, Chrono Hub provides a limited 24-month mechanical warranty to ensure your peace of mind.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For high-value purchases, we also offer secure bank wire transfers and financing options through Affirm.
How should I care for my luxury watch?
To maintain your timepiece, avoid extreme temperatures and magnetic fields. We recommend a professional service every 3-5 years and rinsing your watch with fresh water after exposure to saltwater or chlorine.